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Cancellation Policy

RedSprout Digital Pvt Ltd is a global digital growth partner offering SEO, paid ads, web development, CRM customization, automation, and funnels.

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Company: RedSprout Digital Private Limited (“RedSprout Digital”, “we”, “us”, “our”)
Effective Date: 22/12/2025

This Cancellation Policy explains how cancellations are handled for services purchased through our website, invoices, payment links, or payment gateway (including domestic and international payments).

1) Scope of Services Covered

This policy applies to service orders including (but not limited to):

  • Digital Marketing & Growth Services
  • Performance Marketing (Google Ads, Meta Ads, etc.)
  • SEO & Content/Optimization Services
  • Website / Web App / Mobile App Development
  • IT Solutions, Automation, Integrations & Custom Dashboards
  • CRM / Lead Management Setup & Customization
  • Lead Generation & Marketing Technology (MarTech) services

2) How to Request a Cancellation

To request cancellation, email us at info [at] redsproutdigital [dot] com with:

  • Invoice/Order ID
  • Service name
  • Purchase date
  • Reason for cancellation
  • Requested cancellation effective date

Subject line format: Cancellation Request – [Invoice/Order ID]

We generally acknowledge requests within 1–2 business days.

3) Cancellation Before Work Starts

You may request cancellation before work begins, provided that:

  • onboarding is not completed, and/or
  • required access/credentials are not received, and/or
  • project kickoff has not started, and/or
  • resources have not been allocated.

If eligible, the cancellation will be processed as per our Refund Policy (where applicable).

4) Cancellation After Work Starts

If work has already started, cancellations are still allowed, but:

  • the service will be considered partially delivered, and
  • fees may be payable for:
    • time already spent by our team,
    • milestones delivered / in progress,
    • planning, strategy, setup, research, audits,
    • development tasks, staging work, QA,
    • automation/integration configuration,
    • account setup and technical implementation.

Any remaining balance (if applicable) may be handled according to our Refund Policy.

5) Monthly Retainers / Ongoing Services

For monthly or recurring services (e.g., SEO retainers, ads management, maintenance, ongoing automation support):

  • Cancellation requests must be submitted at least 15 days before the next billing/renewal date.
  • If the request is received after this window, the cancellation will apply from the next cycle.
  • Once a billing cycle has started, the fee for that cycle is generally non-refundable, as resources and deliverables are allocated for the month.

6) Performance Marketing / Ads Management Specific Terms

If you cancel Ads/Performance Marketing services:

  • Any work already completed such as campaign setup, tracking, pixel/CAPI setup, conversion setup, audience creation, creatives coordination, optimization work, and reporting is considered delivered.
  • Ad spend paid to platforms (Google/Meta/LinkedIn etc.) is non-refundable, since it is billed and controlled by the ad platform directly.
  • If ad accounts or assets were created or configured, access handover can be provided where applicable.

7) Development Projects (Web/App/Software) – Milestone Based Cancellation

For development work, cancellations are handled on a milestone basis:

  • Work completed up to the current milestone remains payable.
  • Deliverables created up to the cancellation point may be shared in their current state where feasible (e.g., designs, staging builds, code repositories), subject to cleared dues and agreed scope.

8) Third-Party Tools, Licenses, Domains, Hosting, and Integrations

Cancellations do not apply to third-party purchases made on your behalf, including:

  • domain registrations/renewals
  • hosting/VPS/server charges
  • paid plugins/themes/templates
  • SaaS tools, licenses, API usage fees
  • SMS/WhatsApp/email credits
  • any third-party subscriptions or platform charges

These are billed by the third party and are typically non-cancellable and non-refundable.

9) Delays Due to Client Dependencies

If delivery is delayed due to missing client inputs (content, approvals, access, credentials, feedback, assets, etc.), it does not automatically qualify for a cancellation without charges once work has already been initiated or resources allocated.

10) No Misuse of Cancellation / Dispute Handling

If a cancellation is raised after substantial service delivery, we may provide:

  • proof of work (reports, task logs, campaign changes, commits, deliverables, meeting notes)
  • timeline and milestone status

We encourage raising concerns early so we can resolve them quickly.

11) Policy Updates

We may update this policy from time to time. The latest version published on our website will apply to new purchases and, where legally permissible, ongoing services.

12) Contact Details

RedSprout Digital Private Limited
Email: info [at] redsproutdigital [dot] com
Website: redsprooutdigital.com