Cancellation Policy
Last Updated: 22/12/2025
This Cancellation Policy explains how cancellations are handled for services purchased through our website, invoices, payment links, or payment gateway (including domestic and international payments).
1. Scope of Services Covered
This policy applies to service orders including (but not limited to):
- Digital Marketing & Growth Services
- Performance Marketing (Google Ads, Meta Ads, etc.)
- SEO & Content/Optimization Services
- Website / Web App / Mobile App Development
- IT Solutions, Automation, Integrations & Custom Dashboards
- CRM / Lead Management Setup & Customization
- Lead Generation & Marketing Technology (MarTech) services
2. How to Request a Cancellation
To request cancellation, email us at info [at] redsproutdigital [dot] com with:
- Invoice/Order ID
- Service name
- Purchase date
- Reason for cancellation
- Requested cancellation effective date
Subject line format: Cancellation Request – [Invoice/Order ID]
If eligible, the cancellation will be processed as per our Refund Policy (where applicable).
3. Monthly Retainers / Ongoing Services
For monthly or recurring services (e.g., SEO retainers, ads management, maintenance, ongoing automation support):
- Cancellation requests must be submitted at least 15 days before the next billing/renewal date.
- If the request is received after this window, the cancellation will apply from the next cycle.
- Once a billing cycle has started, the fee for that cycle is generally non-refundable, as resources and deliverables are allocated for the month.
4. Performance Marketing / Ads Management Specific Terms
If you cancel Ads/Performance Marketing services:
- Any work already completed such as campaign setup, tracking, pixel/CAPI setup, conversion setup, audience creation, creatives coordination, optimization work, and reporting is considered delivered.
- Ad spend paid to platforms (Google/Meta/LinkedIn etc.) is non-refundable, since it is billed and controlled by the ad platform directly.
- If ad accounts or assets were created or configured, access handover can be provided where applicable.
5. Development Projects (Web/App/Software)
For development work, cancellations are handled on a milestone basis:
- Work completed up to the current milestone remains payable.
- Deliverables created up to the cancellation point may be shared in their current state where feasible (e.g., designs, staging builds, code repositories), subject to cleared dues and agreed scope.
6. Third-Party Tools, Licenses, Domains, Hosting, and Integrations
Cancellations do not apply to third-party purchases made on your behalf, including:
- domain registrations/renewals
- hosting/VPS/server charges
- paid plugins/themes/templates
- SaaS tools, licenses, API usage fees
- SMS/WhatsApp/email credits
- any third-party subscriptions or platform charges
These are billed by the third party and are typically non-cancellable and non-refundable.
7. Delays Due to Client Dependencies
If delivery is delayed due to missing client inputs (content, approvals, access, credentials, feedback, assets, etc.), it does not automatically qualify for a cancellation without charges once work has already been initiated or resources allocated.
8. No Misuse of Cancellation / Dispute Handling
If a cancellation is raised after substantial service delivery, we may provide:
- proof of work (reports, task logs, campaign changes, commits, deliverables, meeting notes)
- timeline and milestone status
We encourage raising concerns early so we can resolve them quickly.
9. Policy Updates
We may update this policy from time to time. The latest version published on our website will apply to new purchases and, where legally permissible, ongoing services.
10. Contact Us
RedSprout Digital Private Limited
Website: https://redsproutdigital.com/
Email: info [at] redsproutdigital [dot] com
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